Privacy Policy

Last Updated: 25/03/2025

Welcome to Hinde & Kitch (“we,” “our,” or “us”). Your privacy is important to us, and we are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and share your information when you visit our website www.hindeandkitch.co.uk (“Website”).

1. Information We Collect

a) Information You Provide to Us

  • When you contact us via our website, email, or social media, we may collect your name, email address, phone number, and any other details you provide.
  • If you sign up for newsletters or promotions, we collect your email address and preferences.

b) Automatically Collected Information

  • When you visit our Website, we automatically collect information about your device, browser type, IP address, and browsing activity using cookies and similar tracking technologies.
  • We may also track interactions with our Website, including time spent on pages and links clicked.

c) Cookies and Tracking Technologies

  • We use cookies to improve your browsing experience, analyze site traffic, and personalize content.
  • You can manage or disable cookies via your browser settings. More details can be found in our Cookie Policy.

d) Children’s Privacy

  • Our website is not intended for children under the age of 16, and we do not knowingly collect data relating to children.

2. How We Use Your Information

We process your personal data based on the following legal grounds:

  • Contractual Necessity: To fulfil our obligations arising from any contracts entered into between you and us.
  • Legal Obligation: To comply with legal and regulatory requirements.
  • Legitimate Interests: To pursue our legitimate interests, such as improving our services and communicating with you about relevant offerings, provided these interests are not overridden by your rights.
  • Consent: Where you have provided explicit consent, such as subscribing to our newsletter.

We use the information collected to:

  • Provide and improve our services.
  • Communicate with you about inquiries, offers, or updates.
  • Monitor website usage and improve performance.
  • Comply with legal obligations and protect our rights.

3. How We Share Your Information

  • We do not sell, rent, or trade your personal information.
  • We may share your information with third-party service providers, including:
    • IT and System Administration Providers: To support our website and internal business systems.
    • Marketing Agencies: To assist in delivering marketing communications, where you have consented to receive them.
    • Payment Processors: To facilitate transactions you have authorised.
  • If required by law, we may disclose your information to regulatory authorities.

All third-party providers are required to respect the security of your personal data and to treat it in accordance with the law.

4. Data Security and Retention

We take reasonable security measures to protect your data from unauthorized access, loss, or misuse. However, no online transmission is 100% secure, so we cannot guarantee absolute security.

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period, we consider the amount, nature, and sensitivity of the data, the potential risk of harm from unauthorised use or disclosure, and applicable legal obligations.

If we transfer personal data outside the UK or European Economic Area (EEA), we ensure that appropriate safeguards are in place, such as standard contractual clauses approved by the European Commission or the UK Information Commissioner’s Office.

5. Your Rights

Depending on your location, you may have the right to:

  • Access, update, or delete your personal data.
  • Withdraw consent for marketing communications.
  • Object to data processing in certain circumstances.
  • Lodge a complaint with a data protection authority.

You can manage your preferences regarding marketing communications by:

  • Clicking the “unsubscribe” link in any marketing email we send you.
  • Contacting us directly at [email protected].

If any of the information we hold about you is inaccurate or out-of-date, please contact us at [email protected] or 2, Evelyn Mansions, London SW1P 1NH. We will promptly correct or delete any information found to be incorrect.

If you wish to request a copy of the personal information we hold about you (a Subject Access Request), please contact us at [email protected]. We may require proof of identity to process your request and will respond within 30 days, in accordance with UK GDPR.

6. Cookie Policy

7. Third-Party Links

Our Website may contain links to third-party websites. We are not responsible for their privacy policies or content. Please review their policies before providing any personal information.

8. Changes to This Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated Last Updated date.

If we make significant changes to this Privacy Policy, we will notify you through a notice on our website or by other means, as appropriate.

9. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Email: [email protected]

Address: 2, Evelyn Mansions, London SW1P 1NH

 

By using our Website, you agree to the terms outlined in this Privacy Policy.

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  • I have used Hinde and Kitch on three occasions now and they have never disappointed. They go above and beyond to help with whatever is needed. Their guidance and professionalism is unparalleled, finding the perfect boat for our group and suggesting three fantastic spots for our holidays. We even got a yacht upgrade last year!

    Lara Wheeler

  • Have Chartered with H&K for a few years now and only had good experiences. The attention they give you makes it feel like you’re their only customer. Nice when the broker is so excited about your holiday that it feels like they’re coming on it with you!

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  • I have been on three trips organised by Hinde & Kitch and all three have surpassed expectations! Amazing from start to finish with some great recommendations on hidden gems in both Croatia and Turkey. Will certainly be using these guys again!

    Joe Hunter

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